IT Technical Program Manager

Suzann
Lindquist.

15+ years orchestrating high-stakes AI, eCommerce, data platform, and enterprise delivery for global market leaders.

Domain FocusAI & Agents
Global eCommerce
Enterprise Apps
Data Migrations
AvailabilityStaff TPM Roles
Remote / Hybrid
U.S. · EMEA · APAC

Summary

Senior Technical Program Manager partnering with Product, Engineering, Design, Analytics, QA, Cybersecurity, Legal, Finance, and Operations to ship complex software on time across distributed, global environments.

Core Competencies

Technical Program Management

Strategic AI and agent planning, multi-disciplinary delivery, architecture-level discovery, and system diagrams across global programs.

Risk, RAID & Governance

Risk, dependency and issue management with RAID logs, executive status reporting, roadmaps, release governance, and change management.

Agile, Scrum & Hybrid Delivery

Agile/Scrum, Kanban and Waterfall delivery. Sprint planning, backlog prioritization, and standardized intake-to-deployment playbooks.

Product & Engineering Partnership

Requirements planning with PRDs, BRDs, FRDs, user stories, and process frameworks built with Product, Engineering, Design, and Analytics.

Stakeholder & Vendor Leadership

Remote and distributed teams, vendor/SOW/RFI/RFP management, mentorship, QA/UAT governance, and detail-oriented delivery cadence.

Commerce, APIs & Compliance

Commerce/eCommerce platforms, checkout and order flows, APIs, integrations, data migrations, security, and GDPR/CCPA-minded governance.

Experience

Kalosys / Technologent

Sr. IT Product Manager / AI Development Manager

Oct 2025 — Present
Las Vegas, NV
www.kalosys.net
  • —Lead AI and agent delivery for internal and high-visibility global AI and marketing teams.
  • —Redesign and re-platform website to HubSpot Content/Sales/CRM; design, map, and deploy an AI super-human chat agent across four IT consulting practice areas.
  • —Technologent (white-labeled) IT Project Manager consultant for VPN, firewall, and email consolidation supporting a government client's multi-agency merger.

5.11 Tactical

Sr. IT Project Manager / Digital Manager, eCommerce

Feb 2022 — Oct 2025
Las Vegas, NV
www.511tactical.com
  • —Drove high-visibility global eCommerce and customer-facing platform programs across Product, Engineering, QA, UX/Design, Cybersecurity, Marketing, Retail, Government, Distribution Center, Operations, CDP, Legal, Finance, and external vendor teams.
  • —Served as senior architect/technical program lead — current/future-state planning, diagrams, requirements, technical discovery, testing, deployment readiness, and stakeholder alignment.
  • —Led Agile/Scrum 24/7 support and strategic initiatives with standups, sprint planning, backlog grooming, retrospectives, RAID management, and executive-ready status updates.
  • —Managed eCommerce releases, regulatory/compliance, breach response support, GDPR/CCPA workflows, SSO integration, and mobile commerce across U.S., EMEA, and APAC.
  • —Coordinated backend and enterprise integrations: CRM/CDP, ERP/finance, inventory, product/catalog, data feeds, file transfers, analytics/tagging, and digital marketing systems.
  • —Standardized intake, prioritization, QA/UAT, change management, and reporting across Azure DevOps, Basecamp, Asana, Jira, and Confluence.

Southwest Gas

Project Manager / Senior Business Systems Analyst

Apr 2015 — Nov 2021
Las Vegas, NV
  • —Directed 10+ Agile, Waterfall, and hybrid enterprise programs spanning LNG, natural gas construction, regulatory applications, gas purchasing, transmission pipeline scheduling, cybersecurity, asset management, customer engagement, and mobility.
  • —Managed requirements, BRDs/FRDs, user stories, traceability, system diagrams, RFI/RFPs, scorecards, vendor hour tracking, EPMO processes, test planning, schedules, and executive communications.
  • —Implemented mobility-driven solutions for Customer/Business Billing, Gas Transmission Management, SCADA modernization, and operational systems.
  • —Led cybersecurity and infrastructure initiatives including SSO, MFA, Splunk, Qualys, geolocation, and identity/access process improvements.
  • —Facilitated architecture-level planning across SAP HANA, Maximo/PMX, pipeline systems, and compliance-sensitive applications.

5 Star Solutions (Consultant)

Project Manager / Business Systems Analyst

May 2013 — May 2015
Las Vegas, NV
  • —Delivered client-facing technology, web, compliance, and operations programs from discovery through implementation for multiple enterprise clients.
  • —Led Agile product development for Allegiant Air maintenance mobility — regulated maintenance/inventory process design, barcode-enabled workflows, and operational scheduling.
  • —Managed eCommerce platform enhancements for Hyundai.com and coordinated internal/external development teams, Agile ceremonies, and QA.
  • —Delivered ACA compliance initiatives for hospitality clients, coordinating Legal, HR, Benefits, and Kronos/Equifax-related workflows.

Earlier Roles

2009 — 2014 · Selected Experience

Red Digital Cinema
Project Manager — eCommerce & product software platforms
Toshiba America
Project Manager — Support, B2B, Oracle/SSO, Windows 8 redesign
Oakley / Luxottica
PM/BSA — Global Magento Enterprise re-platform
MLB / Tickets.com
PM/BSA — Ticketing for MLB, Olympics, international venues
Toyota Motor Sales
Project Manager — New data center planning

Technology & Delivery

Platforms

Claude Code / CoworkExpander AISupabaseMagento 1.x / 2.xAdobe CommerceShopifyWordPressSAP HANAOracleMaximoMS Dynamics AX / D365SSO / IAM

Delivery

JIRAConfluenceAzure DevOpsAsanaBasecampAirTableFreshDeskMS TeamsMS ProjectVisio

Technical Domains

AWSAPIs & WebhooksData MigrationsSecure File TransfersMFA / SSOSplunkQualysGDPR / CCPAAnalytics & Tagging